The sharp growth in the demand for online commerce has been accompanied by a wide-ranged evolution in CRM technology, especially in the B2C space. CRM solution providers have rapidly embraced the shifting dynamics of the retail sector
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Omnichannel Retail Solutions: Decoding the benefits Sell where your customers are! That’s the first step towards your retail success amidst the widely shifting customer behaviour and their growing preferences towards online shopping. Retailers need to adopt omnichannel
Covid19 is one of the greatest tragedies of mankind in the last century. It is continuing to create adverse effects on economies around the globe. The hospitality and the travel industries are bearing the worst kind of
It is estimated that 51% of companies across the globe use at least 8 channels to interact with their customers across touchpoints. This is indicating towards the fast evolving retail sector that has moved beyond the brick
Technology is changing the landscape of digital marketing, and you should not be left behind in this revolution. Being an early adapter is of great importance in this competitive market. However, even with technology, you could face
COVID-19 has undoubtedly created fluctuations in the retail business industry. During the lockdown, retail purchases all over the world were affected, witnessing a huge drop in consumer demands and dramatic shifts in buying patterns. The main factors
Build Better Customer Experience and improve conversion rate with Salesforce Commerce Cloud In the era of intense competition and accelerated tech transformation, consumer buying behavior has also been changing rapidly. Sticking to legacy methods can create challenges
As a sales rep, you might often find yourself overwhelmed by a high volume of manual processes in your day-to-day sales cycle. This can easily take your focus away from what you do best, selling. If you
eCommerce has been growing rapidly in the recent past. Whether you are a small, medium, or enterprise business, implementing a quality eCommerce platform is going to transform your business. Today’s customers have several options to choose from
The pandemic has changed customer behavior in many ways. Changes that we thought would take years to happen, are now taking place in just a few months. The latest EY Future Consumer Index study shows that 26% of customers
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