The sharp growth in the demand for online commerce has been accompanied by a wide-ranged evolution in CRM technology, especially in the B2C space. CRM solution providers have rapidly embraced the shifting dynamics of the retail sector
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COVID-19 has undoubtedly created fluctuations in the retail business industry. During the lockdown, retail purchases all over the world were affected, witnessing a huge drop in consumer demands and dramatic shifts in buying patterns. The main factors
Build Better Customer Experience and improve conversion rate with Salesforce Commerce Cloud In the era of intense competition and accelerated tech transformation, consumer buying behavior has also been changing rapidly. Sticking to legacy methods can create challenges
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