Built In App · SAP Commerce Cloud · Live Now

Commerce Intelligence
That Thinks Ahead.

Synapse is Jarvis's AI-powered Commerce Intelligence Suite — 8 always-on agents and 7 developer tools built specifically for SAP Commerce Cloud. From ImpEx validation to incident root cause in under 15 minutes.

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Synapse — Agent Status
Live Monitoring
3×
Faster incident diagnosis
8
Always-on AI agents
<5%
False positive target
<30m
Time to first diagnostic
Real-time Health Monitor
Watching
Log Intelligence
Active
Order Flow Watchdog
Alert
Catalog Integrity
Clear
Search & Solr Health
Healthy
14:02:07  [OK]  Solr index lag: 0.3s — within baseline
14:02:09  [WARN]  OMS: 3 PAYMENT_PENDING orders flagged
14:02:11  [OK]  HAProxy cache hit rate: 94.2%
8
Always-on intelligence agents
running 24/7
10
ImpEx static validation rules
plus AI semantic review
7
On-demand developer tools
in the platform toolbar
4
Commerce platforms on
the 2026–27 roadmap
The Offering

Four Tiers of Intelligence.
One Unified Stack.

Synapse is structured as a four-tier intelligence architecture. Organisations can enter at Foundation and progress to full autonomous response — or accelerate straight to a higher tier based on maturity.

01
Foundation
Validate & Baseline
Weeks 1–2
Connect 3 data sources — Dynatrace APM, OCC REST API, and Azure Blob Logs. Validate credentials and establish a 30-day KPI baseline that teaches Synapse what 'normal' looks like for your specific environment.
02
Monitor
Live Agent Monitoring
Weeks 3–5
Eight AI-powered agents run continuously across Detection & Diagnosis and Commerce Intelligence. Real-time alerts calibrated against your learned baselines — targeting under 5% false positive rate.
03
Predict
Predictive Intelligence
Weeks 6–8
ML-based forecasting and statistical anomaly detection trained on your 30-day baseline: traffic forecasting, capacity planning signals, and deployment risk scoring. Transforms your support posture from reactive to anticipatory.
04
Automate
Autonomous Response
Weeks 9–12
Two autonomous actions on the Cloud Portal API: failed-deploy rollback and service restart. Three guided response templates: OOM diagnosis, circuit breaker recovery, and P2 triage correlation. All run in shadow mode first — your team approves the first executions before auto-execute is enabled.
Value Proposition

What Changes When You
Add Synapse.

Challenge Without Synapse With Synapse
Incident triage 30–45 min manual log reading per incident ✓ Under 15 min — AI root cause on first alert
Code review Depends on 1–2 senior engineers ✓ Every commit reviewed against 12+ commerce-specific rules
ImpEx risk Errors discovered in production ✓ Caught before execution with 10-rule validator + AI semantic review
Alert quality Generic APM thresholds — high false positive rate ✓ Learned baselines for your environment — <5% FP target
Deploy confidence Relies on post-release testing ✓ STABLE / ROLLBACK verdict from Deploy Diff on every release
Capacity planning Reactive — demand spikes cause P1s ✓ ML-based forecasting surfaces capacity risk 4+ weeks ahead

Not sure where your platform stands?
Take the free Synapse Diagnostic.

23 questions. 5 minutes. A personalised operational maturity score for your SAP Commerce Cloud environment — with a downloadable report and targeted recommendations from the Jarvis team.

Free — no payment required Instant results Personalised maturity score Downloadable PDF report
Start the Diagnostic
Takes 5 minutes  ·  No account needed
Intelligence Agents

8 AI-Powered Agents. Always On.
Always Learning Your Environment.

Every agent runs against your learned baseline — not generic thresholds. They alert only when deviation is statistically significant, targeting under 5% false positive rate.

Detection & Diagnosis  AI-POWERED
📡
Real-time Health Monitor
Tracks KPI and SLA metrics continuously — response times, error rates, host CPU and memory — against learned baselines. Alerts only when deviation is statistically significant.
🔍
Log Intelligence
Correlates Dynatrace problems with metric anomalies to produce root cause analysis with recommended fix steps. Reduces triage time from 45 minutes to under 15.
⚠️
Error Pattern Classifier
Clusters recurring exceptions by fingerprint, surfaces the highest-frequency patterns, and prioritises them so engineering effort goes to the issues causing the most disruption.
🔗
Dependency Failure Tracker
Monitors third-party API health, detects latency spikes, and identifies circuit breaker events before they cascade into order failures.
Commerce Intelligence  AI-POWERED
📦
Catalog Integrity
Scans product data quality continuously — detects missing descriptions, zero-price products, broken images, and incomplete attributes that erode conversion.
🛒
Order Flow Watchdog
Monitors OMS and payment flows, flagging stuck orders and PAYMENT_PENDING timeouts before they surface as customer service escalations.
🔎
Search & Solr Health
Monitors Solr index lag and query errors via Dynatrace telemetry and direct OCC functional checks. Detects degradation before customers experience poor search results.
⚡
Cache Optimisation
Tracks HAProxy and Hybris cache hit rates, alerting when they fall below defined thresholds — preventing the performance degradation that typically precedes a P1.
Developer Tools

7 On-Demand Tools.
Built Into the Platform.

Available in the Synapse toolbar at all times — engineers run analysis without switching context. From ImpEx validation to Git-integrated pull request review.

Log Analysis
Log Intelligence
Full Dynatrace telemetry analysis — correlates problems, metrics and entity topology to produce root cause and actionable fix steps for any incident.
Data Validation
ImpEx Validator
10 static rules covering SAP Commerce Cloud ImpEx syntax, data type constraints, and catalog structure — plus Claude AI semantic review. Returns a go/no-go recommendation before any import is executed in production. Catches data corruption risk at source.
Deployment
Deploy Diff
Pre/post snapshot comparison for every deployment — detects error rate spikes, response time regressions, and new exception types introduced by a release.
Code Quality
Code Review
12 static pattern rules covering Jalo usage, Hibernate bypass, System.exit calls, and empty catch blocks — plus Claude AI review for thread safety and performance anti-patterns.
Data Integrity
Data Integrity
OCC deep validation — scans prices, catalog quality, orders, promotions, and inventory for inconsistencies that monitoring agents might not surface.
Version Control
Git Integration
Read-only scan of Bitbucket, GitHub, GitLab, and Azure DevOps. Reviews pull requests, scans repositories, and validates ImpEx files inline in the development workflow.
Infrastructure
Log Ingestion
Azure Blob SupportAgent — reads SAP-provisioned log containers, clusters ERROR and WARN patterns, and triages findings with AI-generated severity and resolution guidance.
Messaging By Audience

The Right Conversation
For Every Stakeholder.

CTO / VP Engineering
"Your engineers are spending 30–45 minutes triaging every incident manually. Synapse cuts that to under 15 — and the ImpEx Validator alone will stop the class of production issues that causes the most rework on commerce platforms."
Head of eCommerce / Commerce Director
"Synapse gives your platform a nervous system. It watches your catalog, orders, search, and checkout 24/7 — and tells you what's wrong before a customer does."
CFO / COO
"Unplanned downtime and reactive incident costs are the hidden cost of enterprise commerce. Synapse shifts the model from reactive break-fix to proactive prevention — with a 14-day free trial to prove it before any commercial commitment."
IT Director / Platform Owner
"Synapse connects in under 30 minutes, uses read-only credentials, encrypts everything at rest, and never trains on your data. It augments your existing tooling — it doesn't replace it."
Product Roadmap

Platform-Agnostic by Design.
Expanding Across Enterprise Commerce.

The same four-tier intelligence stack rolls out across all major enterprise commerce platforms. SAP Commerce Cloud is live today.

SAP Commerce Cloud
✓ Live Now
Salesforce Commerce Cloud
Q3 2026
HCL Commerce
Q4 2026
Adobe Commerce
Q1 2027
Get Started

Ready to Give Your
Commerce Platform a
Nervous System?

Whether you're running SAP Commerce Cloud on AMS or managing it internally, Synapse connects in under 30 minutes and surfaces your first findings within the hour.

One-Time Setup Platform configuration & credential onboarding
Provision Synapse tenant Connect data sources Validate credentials Run first diagnostic
Weeks 1–2
Foundation
Baseline data collection begins
8 monitoring agents activate immediately
30-day KPI baseline calibration underway
First findings surfaced within hours
Weeks 3–6
Monitor
Live agent monitoring
Baseline established — alert quality reaches target
False positive rate dropping toward <5%
Teams building trust in alert quality
Weeks 6–8
Predict
ML models activate
Key Milestone
4 ML models fully trained on your baseline
ML-based forecasting and statistical anomaly detection live
Capacity planning signals available
Weeks 9–12
Automate
Autonomous response — shadow then live
Response templates and auto-rollback enter shadow mode
Team approves first executions before auto-execute enables
Full autonomous response from week 12
Onboarding is one-time. Intelligence compounds over time.
Book a Discovery Call
Tell us about your commerce environment and we'll prepare a tailored introduction.

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Unlocked for you
Synapse — SAP Commerce Cloud
Full Product & Technical Guide
14 pages Confidential — not publicly indexed PDF · 2026 edition
PDF
Synapse SAP CC Offering.pdf
Full technical architecture, connector specifications, agent capabilities, AMS bands, security model, and onboarding timeline. Everything you need to evaluate and present Synapse internally.
  • What is Synapse
  • Five data connectors
  • Eight always-on agents
  • Seven developer tools
  • Pre-requisites & compatibility
  • Security & privacy model
  • Jarvis AMS service bands
  • Getting started
Download the Full Synapse Guide
A Jarvis consultant will be in touch within one business day. For immediate queries: hello@jarvisbusiness.io
Or take the  Free Platform Diagnostic  — get a personalised PDF report