Technology Partnership · Search & Discovery

Jarvis × Coveo.
The integration-first search partner.

Most Coveo partners are either large SIs who treat it as one tool in a massive transformation, or boutique agencies without the data and ERP depth to make the integration case credibly. Jarvis sits in a unique position — and this page explains why.

See What We Deliver → Talk to Our Coveo Practice

Coveo

Certified Technology
Partner · Jarvis

coveo.com ↗

Why Jarvis

The Coveo partner with the data and ERP depth to make it real.

Implementing Coveo well isn't a search problem — it's a data integration problem. Getting AI relevance right means connecting Coveo to where your product, customer, and behavioural data actually lives: Snowflake, SAP, Salesforce. That's where most Coveo partners fall short.

Jarvis gets more value out of your existing Snowflake and SAP investment by adding AI-powered search and discovery through Coveo — without replacing what you've already built.

Data Platform

❄️

Snowflake Native

We connect Coveo to your data platform natively — transactional signals and customer profiles feed Coveo's relevance models in real time, without a separate ML pipeline. Most Coveo partners cannot do this.

ERP & Commerce

SAP Commerce Depth

We understand the product catalogue, pricing, and ERP data structures Coveo needs to index. SAP Commerce Cloud integration is core Jarvis delivery DNA — not a capability we're building for the first time.

CRM

Salesforce Connected

CRM-connected search and role-aware personalisation through Salesforce CRM and Service Cloud are standard Jarvis delivery — fully integrated from day one, not bolted on post-launch.

Market

EMEA Expertise

UK, European, and broader EMEA market knowledge built in — regulatory context (GDPR, data residency), language and localisation handling, and deep familiarity with the local vendor ecosystem.

Engagement Model

Senior-Led, Always

Senior architects and delivery leads throughout — not handed off to a junior team post-sale. You work with the people who designed the solution, from discovery through to go-live and AMS.

Platform Capabilities

What Coveo brings to the table.

Coveo is an AI relevance platform — not a search tool. Here's what that distinction means in practice.

AI-Powered Search

Intent-aware search that understands natural language — surfacing the most relevant results across any content type. No keyword matching, no manual tuning.

Personalisation at Scale

Real-time personalisation of search results, product recommendations, and content — based on individual behaviour, segment, and session context.

Commerce Merchandising

Dynamic merchandising rules and AI-driven boosting logic — giving merchandising teams data-backed control without constant rule maintenance.

Generative AI Answers

Coveo RGA delivers instant, accurate answers from enterprise content — dramatically reducing support ticket volume and agent handling time.

Unified Analytics

Deep insight into query patterns, zero-result searches, and conversion paths — the data to quantify what poor search is costing you.

Universal Connectors

Pre-built connectors for SAP Commerce, Salesforce, ServiceNow, SharePoint, Confluence, Snowflake, and 50+ enterprise sources.

Engagement Model

How Jarvis delivers Coveo.

Every engagement starts with your current search performance data — so we know exactly what we're improving against.

Phase 01

Discovery & Baseline

Audit current search performance: zero-result rates, bounce from search, support ticket categories driven by findability. Map the existing data architecture — Snowflake, SAP, Salesforce.

⏱ 2–3 weeks

Phase 02

Pilot Implementation

Deploy Coveo on a single use case — typically eCommerce search or support self-service. Connect to Snowflake and primary data sources. Measure against Phase 1 baseline.

⏱ 6–8 weeks

Phase 03

Optimise & Expand

Review performance against baseline KPIs. Extend Coveo to additional use cases — workplace search, additional brands and markets. Move to Jarvis AMS for ongoing optimisation.

⏱ Ongoing

Integration Stack

Coveo, connected to your
enterprise ecosystem.

Snowflake

Native data connector

Coveo's Snowflake native connector puts your transactional and behavioural data upstream of the customer journey — feeding real-time personalisation without a separate ML pipeline.

SAP Commerce Cloud

Product catalogue indexing

We understand SAP's product catalogue data structures, pricing models, and ERP integration patterns. Coveo indexes your SAP Commerce content with full attribute and variant support.

Salesforce

CRM-connected relevance

CRM data — account history, case context, purchase records — feeds Coveo's personalisation and case deflection models through Salesforce CRM and Service Cloud.

50+ Universal Connectors

ServiceNow, SharePoint, Confluence & beyond

Coveo's pre-built connector library extends to ServiceNow, SharePoint, Confluence, and enterprise document stores. Jarvis configures and governs these as part of every delivery.

Jarvis × Coveo.The integration-first search partner.