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Agentic Managed Services

Intelligent Operations.
Agentic by Design.

AI agents that monitor, predict, and act — so your platform self-heals before your customers ever notice a thing.

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Autonomous: AI agents resolve P2/P3 incidents without human intervention
Predictive: ML models forecast failures 48 hours before they surface
Continuous: 100+ monthly agent-driven optimisations across your platform
Jarvis Agentic Ops — Live Platform Intelligence
All systems operational
Platform Uptime — Last 90 Days 99.94%
AI Agent Activity icon AI Agent Activity
47 actions ACTIVE
SAP Commerce Cloud icon SAP Commerce Cloud
142ms avg HEALTHY
Salesforce CRM and Commerce icon Salesforce CRM & Commerce
98ms avg HEALTHY
Predictive Alerts icon Predictive Alerts — Next 48h
2 flagged REVIEW
Autonomous Resolutions icon Autonomous Resolutions Today
12 resolved AUTO
24/7
AI Monitoring
<15m
P1 Response
94%
Auto-resolved
The Jarvis Agentic Philosophy

Beyond "Keep the Lights On".
Intelligent by Default.

Traditional managed services are reactive by nature — a human notices a problem, raises a ticket, and fixes it hours later. Your customers already felt it.

Jarvis Agentic Managed Services operates differently. AI agents continuously monitor, classify, and autonomously resolve the majority of operational incidents — with human experts handling the complex, strategic, and novel.

The result is a platform that self-heals, self-optimises, and continuously evolves — reducing your Total Cost of Ownership while raising the quality of every customer interaction.

Get Started with Agentic AMS View Packages
Traditional AMS — Reactive
❌

Human reviews logs after something breaks — customer experience already impacted

❌

Ticket-based operations — each issue manually triaged and assigned

❌

No predictive capability — failures are discovered, not anticipated

❌

Platform slowly ages with no embedded improvement loop

❌

High human cost to cover round-the-clock operations

Detect. React. Repeat.
Jarvis Agentic AMS
✓

AI agents resolve P2/P3 incidents autonomously — zero human latency

✓

Agentic workflows orchestrate remediation, testing, and deployment automatically

✓

ML models predict failures 48 hours ahead — issues prevented, not fixed

✓

Platform continuously improves via agent-driven optimisation loops

✓

Human experts focus on strategy and innovation — not toil

Predict. Act. Evolve.
Measurable Outcomes

Agentic Operations Drive Real Business Impact

When AI agents handle operational toil, your platform performs better, your teams focus on value, and your customers stay loyal.

99.9%
SLA Reliability
Autonomous agents detect and remediate incidents before SLA breach — protecting brand trust with zero compromise
94%
Incidents Auto-Resolved
Of all P2 and P3 incidents resolved autonomously by AI agents — without raising a ticket or waking an engineer
48h
Predictive Lead Time
ML models forecast failure patterns and capacity constraints up to 48 hours ahead — giving teams time to act, not react
3×
Faster Mean Resolution
Average time-to-resolution reduced 3× versus traditional AMS through agentic workflows and automated remediation playbooks
The Agentic Service Suite

Four Pillars of
Agentic Operations

Our global delivery centres across the USA, Australia and India provide L1, L2 and L3 support backed by AI agents — with dedicated human specialists for every platform we manage.

Agentic Monitoring icon
Agentic Monitoring

Autonomous Platform Intelligence

AI agents run continuously across your entire platform stack — monitoring, classifying, and acting on anomalies in real time. No tickets, no delays, no human latency in the loop.

Agentic incident triage — AI classifies every alert by severity, impact, and resolution path within seconds

Synthetic transaction monitoring — simulated customer journeys run 24/7 to catch failures before real users do

Predictive anomaly detection — ML models flag emerging issues 48h ahead of impact

P1 response <15 minutes — guaranteed escalation path to senior human engineers for critical incidents

Autonomous Resolution icon
Autonomous Resolution

Self-Healing Operations

94% of common operational incidents are resolved autonomously by AI agents — cache clears, restart sequences, configuration rollbacks, integration reconnects — without waking anyone up.

Automated remediation playbooks — AI agents execute proven fix sequences for classified incident types

Self-healing integrations — agents reconnect, retry, and re-authenticate API failures without human intervention

Automated deployments — patch, config, and minor feature releases executed by agents on defined schedules

Post-resolution validation — agents verify successful remediation before closing the loop

Human Expert Oversight icon
Human Expert Oversight

Strategic Intelligence Layer

AI handles the operational toil. Your dedicated human team — SAP-certified, Salesforce-certified, platform-specialist experts — focus on the complex, the novel, and the strategic.

Consistent specialist teams — the same experts manage your platform month after month; no knowledge resets

Institutional knowledge base — your business logic, customisations and integrations fully documented and retained

Escalation path — direct access to senior architects and platform leads for complex incidents requiring human judgement

Vendor liaison — we manage SAP, Salesforce and AWS relationships on your behalf

Continuous Intelligence icon
Continuous Intelligence

Guaranteed Evolution Hours

Every AMS package includes 40 to 100 guaranteed development hours per month — delivered by your human team guided by AI insights — to keep your platform evolving, not just surviving.

Agent-identified optimisations — AI surfaces improvement opportunities; your team executes them every sprint

Minor feature rollouts — new capabilities deployed regularly without a separate project budget

Technical debt elimination — systematic reduction of legacy code and architectural risk every month

Performance tuning — targeted improvements to conversion, speed, and efficiency with every cycle

Platforms We Manage
SAP Commerce Cloud Salesforce CRM Salesforce Commerce Snowflake AWS Azure Concord Commerce Adobe Commerce SAP S/4HANA
Agentic Operations Cadence

Agents Never Sleep.
Neither Does Your Platform.

Every Jarvis Agentic AMS engagement runs on a structured cadence — from continuous real-time agent activity to strategic human-led planning cycles every month and quarter.

Every action — agent-initiated or human-led — is logged, documented and surfaced in your monthly intelligence report.

Get an Agentic AMS Proposal
Continuous AI Agent Activity — Real-Time
Anomaly detection Incident triage Auto-remediation Synthetic testing Performance baseline
Weekly Human Expert Review & Security
Agent activity review Security scan Capacity planning Integration health Optimisation backlog
Monthly Intelligence Report & Innovation Sprint
Agent insights report Patch management Innovation sprint Ops review meeting Roadmap alignment
Biannual Major Upgrades & Architecture Review
Platform major version Architecture review Roadmap alignment Security audit DR test
Engagement Model

A 2–6 Week Journey to
Agentic Readiness

Transitioning to Jarvis Agentic AMS is seamless and structured. We train our agents on your platform, configure your playbooks, and run in parallel before taking full autonomous control.

Zero business disruption during transition — guaranteed
Weeks 1–2
01

Discovery & Agent Configuration

We map your codebase, architecture, and integration landscape — and configure AI agents with your platform-specific patterns, thresholds, and remediation playbooks from day one.

Codebase review and environment analysis

Agent playbook configuration for your platform

Monitoring baseline and threshold calibration

Integration and dependency mapping

Weeks 2–4
02

Training & Knowledge Ingestion

Our AI agents learn your platform's normal behaviour, failure patterns, and business logic. Human knowledge transfer sessions ensure your customisations and history are fully captured.

AI model training on your platform's normal behaviour

Recorded knowledge transfer sessions with your team

Business logic and customisation documentation

Historical incident pattern analysis and playbook refinement

Weeks 4–6+
03

Shadow Mode & Agentic Go-Live

Agents run in observation mode alongside your existing support, validating playbooks and accuracy. Once BAU-ready, agents take autonomous control and the first innovation sprint begins.

Agent shadow mode — observe, classify, recommend (not act)

Playbook accuracy validation and refinement

BAU readiness sign-off from all parties

Full autonomous handover and first intelligence sprint

Service Packages

Choose Your Level of
Agentic Coverage

All plans include 24/7 AI agent monitoring, autonomous P2/P3 resolution, and guaranteed human development hours. Select the tier that matches your platform complexity.

Feature
Silver
Gold
Diamond
Development & Support
Guaranteed dev hours / month
40 hrs
80 hrs
100 hrs
Support tickets / month
50
75
100
P1 incident response SLA
24/7
24/7
24/7
Support levels
L1, L2
L1, L2, L3
L1, L2, L3
Agentic Monitoring
AI agent monitoring (24/7)
✓
✓
✓
Autonomous P2/P3 incident resolution
✓
✓
✓
Predictive anomaly detection (48h ahead)
—
✓
✓
24/7 synthetic transaction monitoring
—
—
✓
Database health monitoring
—
✓
✓
Account Management
Operational reviews
Monthly
Bi-weekly
Weekly
Dedicated support manager
—
✓
✓
Named technical account manager
—
—
✓
💡

All packages include: 24/7 AI agent monitoring, autonomous P2/P3 incident resolution, predictive anomaly detection, monthly intelligence report, knowledge base and the 2–6 week agentic onboarding programme at no additional cost.

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🛒

Commerce Implementation

We build your commerce platform and then look after it — continuous AMS support from the same team that implemented it means zero knowledge loss and faster resolution.

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⚡

SAP ERP

SAP AMS from certified SAP consultants — keeping your S/4HANA or Commerce Cloud environment performant and current, with guaranteed hours for ongoing development.

Explore SAP ERP →
☁️

Cloud Services

AMS for the application layer — Cloud Services for the infrastructure layer. Together, they provide comprehensive platform coverage from code to cloud.

Explore Cloud →

Stop Reacting to Incidents.
Start Preventing Them.

Let AI agents handle the operational toil while your team focuses on growth. Jarvis Agentic Managed Services — predictive, autonomous, and built for the modern enterprise.

Explore Agentic AMS Packages Speak to an Agentic AMS Expert