Overview
Jarvis Business Solutions ("Jarvis", "we", "us", or "our") is a global enterprise technology consultancy headquartered in India, with operations across EMEA, ANZ and North America. We are committed to protecting the privacy of everyone who visits our website, enquires about our services, or works with us as a client or partner.
This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights available to you under applicable law — including the EU General Data Protection Regulation (GDPR), the UK GDPR, India's Digital Personal Data Protection Act (DPDPA) 2023, and the Australian Privacy Act 1988.
Information We Collect
Information you provide directly
- Name, job title, company name and professional contact details
- Email address and phone number submitted via contact or enquiry forms
- Information shared during assessments, demos or scoping calls
- Correspondence with our sales, delivery or support teams
- CVs and employment information submitted through our careers page
Information collected automatically
- IP address, browser type, operating system and device identifiers
- Pages visited, time spent on site, referral source and navigation paths
- Cookie identifiers and session data (see Section 9)
- Aggregate analytics data via Google Analytics and Google Tag Manager
Information from third parties
- Business contact data from LinkedIn, event attendee lists or partner referrals
- Publicly available professional information used for business development
How We Use Your Information
We use personal data for the following purposes:
| Purpose | Description |
|---|---|
| Service delivery | Managing client projects, support engagements and SLA obligations |
| Sales & pre-sales | Responding to enquiries, preparing proposals and scheduling demos |
| Marketing communications | Sending relevant insights, events and solution updates (with consent or legitimate interest where applicable) |
| Website analytics | Understanding how the site is used so we can improve it |
| Recruitment | Reviewing applications and managing the hiring process |
| Legal & compliance | Meeting regulatory obligations, audit requirements and contractual duties |
| Security | Detecting and preventing fraud, abuse or unauthorised access |
Legal Basis for Processing (GDPR / UK GDPR)
Where the GDPR or UK GDPR applies, we rely on the following legal bases:
- Contractual necessity — processing required to fulfil a contract or take pre-contractual steps at your request
- Legitimate interests — business development, network security and improving our services, where these interests are not overridden by your rights
- Consent — marketing emails and non-essential cookies, where you have opted in
- Legal obligation — compliance with tax, regulatory and employment law requirements
Sharing & Disclosure
We do not sell, rent or trade personal data. We may share data with:
- Technology partners (SAP, Salesforce, Snowflake, AWS, Azure, Adobe, Coveo) strictly as required to deliver contracted services
- Service providers such as cloud infrastructure providers, CRM systems, email platforms and analytics tools — all bound by data processing agreements
- Professional advisers — lawyers, auditors and accountants under strict confidentiality obligations
- Regulatory authorities — where required by law, court order or to protect the safety of individuals
- Successor entities — in the event of a merger, acquisition or restructuring, subject to equivalent privacy protections
International Data Transfers
Jarvis operates globally. Personal data may be transferred to and processed in countries outside your home jurisdiction, including India, the United Kingdom, Australia and the United States.
For transfers of personal data from the European Economic Area (EEA) or the UK, we rely on appropriate safeguards including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- The UK International Data Transfer Agreement (IDTA) where applicable
- Adequacy decisions issued by the relevant supervisory authority
You may request a copy of the relevant transfer mechanisms by contacting us at privacy@jarvisbusiness.io.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention periods are:
| Category | Retention Period |
|---|---|
| Client contract data | Duration of contract + 7 years |
| Sales enquiry / lead data | 3 years from last interaction |
| Marketing opt-in records | Until consent withdrawn + 1 year |
| Recruitment applications | 12 months from decision (unless offered employment) |
| Website analytics (cookies) | Up to 26 months |
| Financial & tax records | As required by local law (typically 7–10 years) |
Your Rights
Depending on your location, you may have the following rights over your personal data:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate or incomplete data
- Erasure — request deletion of your data where there is no legitimate reason for continued processing
- Restriction — ask us to limit how we process your data in certain circumstances
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing based on legitimate interests or for direct marketing
- Withdraw consent — where processing is based on consent, withdraw it at any time without affecting prior lawful processing
To exercise any of these rights, contact us at privacy@jarvisbusiness.io. We will respond within 30 days. You also have the right to lodge a complaint with your local supervisory authority (for example, the ICO in the UK, or the Data Protection Commission in the EU).
Cookies
Our website uses cookies and similar tracking technologies. Cookies are small text files placed on your device when you visit our site.
| Type | Purpose | Consent Required |
|---|---|---|
| Strictly necessary | Site functionality, session management, security | No |
| Analytics | Google Analytics — understanding visitor behaviour | Yes |
| Marketing | Google Tag Manager, ad measurement and remarketing | Yes |
| Functional | Remembering preferences such as language or region | Yes |
You can manage your cookie preferences at any time via your browser settings or by contacting us. Withdrawing consent for non-essential cookies will not affect site functionality.
Security
We take the security of personal data seriously and implement technical and organisational measures proportionate to the risk — including TLS encryption in transit, access controls, and regular security assessments of our systems and those of key sub-processors.
No method of transmission over the internet is completely secure. If you believe a security incident has occurred, please notify us immediately at privacy@jarvisbusiness.io.
Children's Privacy
Our website and services are directed exclusively at business professionals and organisations. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted data through our site, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services or legal obligations. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website following notification of changes constitutes acceptance of the revised policy.
Contact & Data Protection Officer
For any questions, requests or concerns regarding this Privacy Policy or our data practices, please contact:
Jarvis Business Solutions
Email: privacy@jarvisbusiness.io
Website: jarvisbusiness.io/contact
If you are located in the European Economic Area or the United Kingdom, you have the right to contact your local supervisory authority if you are unsatisfied with how we have handled your request. Details of EEA supervisory authorities are available at edpb.europa.eu.